Welcome to the ID Blocker FAQ. Here you’ll find answers about our products, technology, bundles, orders, and support.

Traka Products & Bundles

What is Traka technology?

Traka combines Bluetooth smart tracking with RFID-blocking security. Devices pair directly with Apple Find My (iOS) or Google Find My Device (Android), so you can track your belongings in real time without extra apps or subscriptions.

Do Traka devices work with both iPhone and Android?

Yes. Travel Traka and Passport Traka are officially licensed by Apple and Google, so they work natively with iOS and Android phones.

Do I need to download an app or pay for a subscription?

No. Traka works with your phone’s built-in Find My app. There are no third-party apps or fees.

What’s the difference between the Travel Traka and Passport Traka?

  • Travel Traka — a compact Bluetooth tracker for keys, bags, wallets, or luggage.
  • Passport Traka — an RFID-blocking passport wallet with tracking built in, so your most important document is both digitally invisible and traceable.
What’s included in the Personal Travel Bundle?

1 × Travel Traka and 1 × Passport Traka. Available in black or white (both items match).

What’s included in the Partner Travel Bundle?

2 × Travel Trakas and 2 × Passport Trakas. Comes as one black set and one white set for easy identification.

Can I choose custom colours?

No. Personal Travel Bundles come as all black or all white. Partner Bundles come as one black set and one white set.

Are Traka devices water-resistant and durable?

Yes. Travel Traka is IP67 water-resistant, and Passport Traka is made with durable, water-resistant materials suitable for real-world travel.

How long does the battery last in Traka devices?

Traka devices use long-life batteries designed for extended everyday use. When the battery runs out, it can be replaced easily.

What warranty do Traka products have?

All Traka devices (Travel Traka and Passport Traka) are covered by a 2-year limited warranty, in addition to your rights under Australian Consumer Law.

General

What is ID Blocker?

ID Blocker protects your financial details, identity, and valuables from modern digital theft and loss. Our range includes RFID-blocking cards, passport sleeves, car key protection, and Traka smart trackers.

Are ID Blocker products Australian?

Yes. ID Blocker is an Australian company, trusted by more than 24,000 customers and featured on Channel 9.

Do your products require batteries or charging?

Most RFID protection products (ID Blocker Card, Passport Sleeve, KeyGuard) are always-on and battery-free. Traka products use long-life batteries for Bluetooth tracking.

ID Blocker Card

How does the ID Blocker Card work?

Our patented eField technology creates a 9mm protective barrier that blocks RFID skimming at 13.56 MHz. One card shields all nearby cards in your wallet or purse — no sleeves required.

How many cards can one ID Blocker protect?

One ID Blocker Card protects multiple cards in the same wallet or purse (up to 15 cards at once).

Do I need more than one ID Blocker?

One card protects a wallet. If you carry multiple wallets or purses, place one in each.

What warranty does the ID Blocker Card have?

ID Blocker Cards come with a 5-year limited warranty.

Passport Protection

What’s the difference between the Passport Sleeve and Passport Traka?

  • Passport Sleeve — lightweight sleeve that blocks RFID scans; includes card slots and a currency pocket.
  • Passport Traka — RFID-blocking travel wallet with smart tracking built in.
Does the Passport Sleeve protect multiple cards too?

Yes, it has two skim-free card slots in addition to protecting your passport.

Are Passport Sleeves covered by warranty?

Yes. Passport Sleeves come with a 12-month limited warranty.

Key Guard

What does the Key Guard protect?

KeyGuard blocks the radio frequency signals from car key fobs and garage remotes, stopping thieves from using relay attacks to unlock and steal vehicles.

How does it work?

Just place your fob inside the pouch. Its multi-layer shielding blocks the signal instantly — no batteries, no charging, no setup.

What warranty does the Key Guard have?

Key Guard is covered by a 12-month limited warranty.

Warranty & Returns

What’s your returns policy?

We accept change-of-mind returns within 30 days if unused and in original packaging. Faulty goods are covered under Australian Consumer Law and our warranty.

What warranty do you provide by product?

  • 5 years — ID Blocker Card (eField technology).
  • 2 years — Traka products (Travel Traka, Passport Traka) *Batteries excluded.
  • 12 months — KeyGuard and Passport Sleeve.
How do I make a warranty claim?

Email info@sosimplesolutions.com.au with your order number, description of the issue, and photos if possible. We’ll assist with repair, replacement, or refund.

Shipping

Do you ship internationally?

No. ID Blocker ships within Australia only.

How quickly do you ship?

Orders placed before 2:00pm AEST on business days are usually dispatched the same day.

How long does delivery take?

  • Metro areas: 1–5 business days after dispatch.
  • Regional/remote: may take longer depending on location.
How do I track my order?

You’ll receive a tracking link via email once your order ships.

Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and Afterpay.

Is Afterpay available?

Yes. You can split your payment into four instalments with Afterpay. Refunds or returns are processed according to Afterpay’s rules.

Is your checkout secure?

Yes. We use encrypted payment gateways and do not store your full card details.

ID Blocker

ID Blocker protects cards, passports, and valuables with RFID shielding and smart Traka tracking technology.

1300 988 948
info@idblocker.com.au
Mon-Fri. 9am-5pm.

Our Store

Head Office
38 Ramsay Road, Five Dock NSW 2046
Dispatch
4 Pirelli Street, Southport QLD 4215