Warranty Policy

Effective Date: 6 August 2026

So Simple Solutions Pty Ltd stands behind the quality and performance of every ID Blocker™ product. This policy explains the warranty coverage that applies to your purchase, what is covered, what is not covered, and how to make a warranty claim.

Your rights under the Australian Consumer Law (ACL) always apply. Nothing in this policy excludes, restricts, or modifies those rights.


Warranty Provider

This warranty is provided by:
So Simple Solutions Pty Ltd
38 Ramsay Road
Five Dock NSW 2046
Australia

Email: info@sosimplesolutions.com.au
Phone: (02) 9712 1022


Mandatory ACL Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Warranty Periods

ID Blocker™ products carry the following warranty periods from the date of original purchase:

  • Cyber Pod RFID Shielding: 10 years.
  • RFID-Blocking Cards: 5 years.
  • Traka Smart-Tracking Products: 2 years.
  • Cyber Pod Zippers & Lanyards: 2 years.
  • Accessories: 1 year, including Key Guard pouches, Passport Sleeves, and other non-electronic accessories.


What Is Covered

Our warranty covers defects in materials or workmanship under normal use. This may include:

  • RFID shielding not performing as intended.
  • RFID-blocking cards failing under normal use.
  • Tracking hardware not powering or functioning as described.
  • Stitching, bonding, zipper, or lanyard faults caused by manufacturing defects.
  • Accessory faults caused by defective materials or workmanship.


What Is Not Covered

This warranty does not cover:

  • Accidental damage, cosmetic damage, or normal wear and tear.
  • Misuse, neglect, drops, crushing, impact, or improper handling.
  • Loss, theft, or unauthorised disposal.
  • Damage caused by liquids, chemicals, extreme heat, improper storage, or unsuitable environments.
  • Unauthorised modifications, tampering, or repairs.
  • Damage caused by use contrary to product instructions.
  • Consumable, replaceable, or third-party components unless expressly stated.

Your ACL rights may still apply where relevant.


How to Make a Warranty Claim

If you believe your product has a defect covered under this warranty:
Contact us at info@sosimplesolutions.com.au.

  • Quote your order number, purchaser name, or other proof of purchase.
  • Provide the product details and a clear description of the issue.
  • Include photos or videos where helpful.

We will respond within 2 business days to assess your claim and advise next steps.
If your claim is accepted, we will arrange a repair, replacement, refund, or other remedy depending on the product type, the nature of the defect, the warranty terms, and your ACL rights.


Returning a Product for Assessment

We may ask you to return the product for inspection before confirming a warranty outcome.

If a return is required:

  • We will provide the correct return address and instructions.
  • Please pack the item securely to prevent further damage in transit.

For products that can be posted or easily returned, you may be asked to pay return postage.

If the product is confirmed to have a defect covered by this warranty or the ACL, we will reimburse reasonable return postage costs. To claim reimbursement, please provide a receipt or other proof of the return shipping cost.

Where we repair or replace a confirmed faulty product, we will cover the cost of sending the repaired or replacement item back to you.

If no defect is found, or the issue is not covered by this warranty or the ACL, you may be responsible for return shipping, inspection, or re-delivery costs where permitted by law. If any inspection or re-delivery costs may apply, we will tell you the estimated costs before proceeding.


Warranty Remedies & ACL

The benefits provided by this warranty are in addition to other rights and remedies available to you under law.

For a confirmed warranty claim that is not an ACL major failure, we may repair, replace, or refund the product.

If a product has a major failure under the ACL, you may choose a refund or replacement.

For a minor issue under the ACL, we may repair, replace, or refund the product.

A warranty period does not limit the time during which your ACL rights may apply.

 

Proof of Purchase

All warranty claims must include proof of purchase, such as an order confirmation, tax invoice, receipt, or other record showing the purchase date and product purchased.
Where possible, retain the original packaging, but original packaging is not required for ACL claims.

 

Timeframes

We aim to acknowledge warranty claims within 2 business days.

Assessment and resolution times may vary depending on the product, the nature of the issue, whether inspection is required, and replacement stock availability. We will keep you updated throughout the process.

 

Contact Us

For warranty enquiries or to lodge a claim:

Email: info@sosimplesolutions.com.au
Phone: (02) 9712 1022

Address:
So Simple Solutions Pty Ltd
38 Ramsay Road
Five Dock NSW 2046
Australia

 

Changes to This Policy

We may update this Warranty Policy from time to time. The latest version will be posted on this website with an updated effective date.