Privacy Policy
Privacy Policy
Effective Date: 6 August 2026
So Simple Solutions Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, store, and protect personal information on our ID Blocker™ website in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
The Information We Collect
To provide you with our products and services, we may collect the following information:
Identity & Contact Details: Your name, email address, phone number, and shipping/billing address.
Transaction Information: Details about products purchased, order numbers, payment status, refunds, returns, and warranty claims.
Technical Data: Your IP address, browser type, device information, pages visited, and website usage data to help us maintain site security and performance.
Communication Records: Any enquiries, reviews, support requests, or messages sent to our customer support team.
Marketing Preferences: Your communication preferences, including whether you have opted in or unsubscribed from marketing.
How We Collect Information
We usually collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing, submit a form, or interact with our website.
We may also collect limited information automatically through cookies, analytics tools, and website security systems.
In some cases, we may receive information from trusted third-party providers such as payment processors, shipping carriers, fraud-prevention services, or customer support tools.
Payment Security & Third-Party Providers
We take your financial security seriously.
No Card Storage: We do not store full credit or debit card numbers on our servers.
Secure Gateways: Payments are processed through secure third-party providers including Stripe, PayPal, and Afterpay.
Provider Policies: When using these services, your data is also subject to the privacy policies and terms of the relevant payment provider.
How We Use Your Information
We use personal information for the following purposes:
Fulfilment: To process, pack, ship, and deliver your orders.
Support: To manage customer service enquiries, warranty claims, refunds, returns, and product support.
Security: To detect and prevent fraud, unauthorised activity, payment abuse, and website misuse.
Operations: To maintain our website, improve our products and services, manage records, and meet business administration needs.
Legal Compliance: To meet accounting, tax, regulatory, consumer law, and legal obligations.
Direct Marketing: To send you updates or promotions where you have opted in, where we have your consent, or where otherwise permitted by law. We comply with the Spam Act 2003 (Cth) and provide an easy unsubscribe option in every marketing email.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We only disclose personal information where reasonably necessary for our business operations, including to:
Payment Processors: To process transactions, refunds, fraud checks, and payment disputes.
Shipping Carriers: To deliver your order and provide tracking updates.
Technical Services: Providers who help host, secure, analyse, maintain, or improve our website and systems.
Professional Advisers: Accountants, lawyers, insurers, or other advisers where required for business or legal purposes.
Authorities: Regulators, law enforcement, courts, or government bodies where required or authorised by law.
Cookies & Site Functionality
We use cookies and similar technologies to keep our website working efficiently, remember preferences, support checkout functionality, improve performance, and understand how visitors use the site.
You can disable cookies in your browser settings, although this may limit your ability to use certain features of the website, including checkout or account features.
Overseas Disclosure
Some of our trusted service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled consistently with this policy and applicable privacy laws.
By using our website, you understand that your information may be transferred, stored, or processed in Australia and other countries where our service providers operate.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include secure payment processing, restricted system access, website security tools, administrative safeguards, and staff procedures.
No online transmission or storage system is completely secure, but we take privacy and data protection seriously.
Data Retention & Your Rights
Retention: We retain personal information only for as long as necessary to fulfil orders, provide support, manage records, meet legal and tax obligations, resolve disputes, or operate our business.
Access & Correction: You may request access to the personal information we hold about you, or ask us to correct inaccurate, incomplete, or outdated information.
Deletion: You may request deletion of your personal information where we are not legally required to retain it.
Marketing Opt-Out: You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.
International Customers
If you are located outside Australia, your local privacy laws may provide additional rights. Where applicable, including for residents of the European Union or United Kingdom, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information.
To exercise any privacy rights, please contact us using the details below.
Privacy Complaints
If you have a privacy concern or complaint, please contact our Privacy Compliance Officer first so we can try to resolve it directly.
We will take privacy complaints seriously and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Contact Our Privacy Compliance Officer
If you have any questions or wish to exercise your privacy rights, please contact our Privacy Compliance Officer:
Email: info@sosimplesolutions.com.au
Address:
So Simple Solutions Pty Ltd
[Re: Privacy Compliance Officer]
38 Ramsay Road
Five Dock NSW 2046
Australia
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this website with an updated effective date.