Shipping Policy

Effective Date: 6 August 2026

This policy explains how we pack, ship, and deliver your order. If you have any questions, contact us at info@sosimplesolutions.com.au.

 

Dispatch & Processing Timeframes

We aim to get your order moving as quickly as possible.

Same-Day Dispatch: Orders placed before 12:00pm Sydney time on business days are generally dispatched the same day, subject to stock availability and payment clearance.

Processing Window: Orders placed after 12:00pm, or on weekends and public holidays, are processed the next business day.

Peak Periods: During promotions or high-volume periods, dispatch may take up to 2–7 additional business days. You will receive a confirmation email with tracking details once your order is on its way.

 

Shipping Costs, Title & Risk

Shipping Costs: Shipping is calculated at checkout based on your delivery address, order weight, and available shipping methods.

Free Shipping: Promotional free shipping may be offered from time to time for standard domestic shipping only and may be subject to a minimum spend.

Title of Goods: Ownership transfers to you only once full payment has been received for all items and freight charges.

Risk of Loss: Risk in the product passes to you once the parcel is delivered to the address provided at checkout.

Insurance: Transit insurance is not included unless arranged with our team before dispatch. Any insurance option is in addition to your rights under the Australian Consumer Law.

 

Domestic Delivery & Tracking

Carriers: We use trusted carriers such as Australia Post and selected professional couriers.

Tracking: Every order includes tracking where available. You will receive tracking details by email once your order is dispatched.

Estimated Delivery Times: Metro areas typically take 2–5 business days. Regional and rural areas may take longer depending on location and carrier network conditions.
Tracking Updates: If your tracking has not updated after a few days, contact us and we will help look into it.

Incorrect Address: If an incorrect address is provided at checkout, you are responsible for any redirection, return, or re-shipping costs incurred.

 

International Shipping, Duties & Taxes

Availability: We ship to selected international destinations as shown at checkout.

Customs & Import Charges: You are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges applied by the destination country.

Compliance: You are responsible for checking that the product can be lawfully imported and used in your destination country.

Customs Delays: We are not responsible for delays caused by customs inspections, import processing, or local regulatory requirements.

Returned International Orders: If an international order is returned due to unpaid duties, refused delivery, incorrect address details, or failure to collect, any additional costs may be deducted from the refund or charged before re-shipping, subject to your rights under applicable law.

 

Delivery Issues & Lost Parcels

If your parcel is marked as delivered but you cannot locate it, please take the following steps:

  • Check your letterbox and around your property.
  • Ask other household members or neighbours if they accepted the delivery.
  • Contact the carrier directly for delivery confirmation.

If the parcel is still unaccounted for after these steps, contact us as soon as possible and we will assist with a carrier investigation.

If a parcel is confirmed lost before delivery, we will work with you to arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

 

Damaged Orders

We take care in packaging every order, but if your order arrives damaged, please contact us promptly. In accordance with your rights under the Australian Consumer Law, we will work with you to resolve the issue as quickly as possible.

To help us process your claim efficiently:

  • Notify us as soon as practicable after receiving the damaged goods.
  • Provide clear photos of the damaged items and packaging where possible.
  • Retain all packaging materials and damaged items until the matter is resolved.

 

Force Majeure

So Simple Solutions Pty Ltd is not liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, carrier network disruptions, infrastructure failures, industrial action, customs delays, or government actions.

 

Changes to This Policy

We may update this Shipping Policy from time to time. The latest version will be posted on this website with an updated effective date.